"Traveling through Amsterdam Airport I noticed this poster from PWC - and it struck me as possibly the most important trend for 2012 and beyond.Increased complexity and accelerating change drives the need for more collaboration. Alone I cannot…"
Mike Hohnen's Groups
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2012 Sense-Making
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ALIA Europe
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ALIA Summer Institute, C…
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Mike Hohnen's Page
Latest Activity
Profile Information
- Organization
- Thoughts4Action CC
- Role
- Chief Learner
- Please share something about yourself, your work, and what draws you to the ALIA community.
- Service Management Specialist. I coach, train, preach, advocate and facilitate the concept of "The Service Profit Chain" in a wide variety of contexts and settings.
www.mikehohnen.com
Comment Wall (3 comments)
- At 10:30pm on January 11, 2011,
Lyn Hartley said… - Great picture!
- At 7:46pm on January 6, 2011,
Pablo Iturralde Barba said… Dear Mike,
Hi from Ecuador! I was taking by the term Service Profit Chain. Will you be so kind as to share more with me?
Chao, Pablo
- At 1:22pm on January 6, 2011,
Susan Szpakowski said… - Bienvenue, Mike!
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